Returns/exchanges
Physical Products
Since products are only printed once ordered, returns and exchanges are not supported.
This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.
Damaged/defective product
A free reprint or a refund will be offered if the problem is reported to the support email indicated in your order confirmation email within 30 days of product delivery, along with your order ID and required photo proof. There is no need to return the damaged product.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
- No returns/exchanges for wrong size, color, or change of mind.
- Damaged or defective products qualify for free reprint or refund.
- Report issues within 30 days of delivery with clear photos.
- No need to return damaged items.
- Refunds credited to original payment method.
- Minor print placement variations are not defects.
- For multiple affected items, provide photo/video of all items together.
Required documentation
To facilitate a quicker resolution of your issue, we strongly recommend including a supporting photo or video when contacting us.
- An issue with the quality of the print
A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
- An issue with the print placement (distance from collar, off-center, etc.)
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.
For DTG, DTF, EMB, and AOP products, there is a tolerance of 0.5″ for print placement.
- Print in the wrong area
A clear photo of the product you received, folded in a way that clearly displays both sides.
- Wrong product
A photo of the product that was received, with the size tag clearly visible as well.
- An issue with the product (incorrect size, brand, quality)
A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
- A product sizing issue (manufacturer’s defect)
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.
The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing.
- An issue with an electronic device (manufacturer’s defect)
A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.
- Delivery-related product damage
A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.
- Reprinted item has the same issue as the original item
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.
Digital download
Digital Products
Instant download items don’t accept returns, exchanges or cancellations.Due to the nature of digital products, I cannot accept returns, exchanges, or cancellations.